SENIOR DIRECTOR OF HR OPERATIONS AND SHARED SERVICES
Your Next Career Move:
This isn’t just another HR leadership role, this is your opportunity to shape the future of employee experience and labor compliance at scale.
We’ve been exclusively engaged to appoint a Senior Director of HR Operations and Shared Services for the Philippine operations of a global outsourcing leader. With a strong footprint across multiple industries, this company is committed to building a people-first culture that balances compliance, fairness, and performance.
As the most senior leader to oversee Employee & Labor Relations, HR & Business Partnership, and Engagement in the Philippines, you’ll build and lead a centralized People Relations function, managing high-impact cases, enabling frontline managers, and ensuring consistency in how policy and labor law are applied. You’ll drive proactive risk management, reduce escalations, and establish a culture of trust and fairness.
You’ll collaborate with global HR partners and local leaders while shaping processes that ensure both business continuity and employee well-being.
What You’ll Own:
HR Operations & Shared Services. Lead the HR Shared Services team in the Philippines, ensuring efficient, compliant, high-quality service delivery. Continuously improve processes through automation, technology adoption, and performance analytics.
People Relations. Build and manage a central team for complex employee concerns, grievances, performance escalations, and workplace conflict, ensuring consistency and empathy in resolution.
Labor Relations & Compliance. Shape labor relations strategies across sites, manage compliance and legal risks, and stay ahead of Philippine labor law developments. Lead investigations and serve on incident response teams as needed.
Talent Engagement. Build and implement an insights-driven employee engagement program.
Manager Coaching. Empower frontline managers to handle performance management and conflict effectively. Deliver training on policy application, employee engagement, and performance culture.
Insights & Governance. Use case data and service metrics to drive improvements in HR delivery. Conduct audits, review policies, and strengthen governance frameworks.
What You Bring To The Table:
10+ years of HR experience, with at least 5 years leading Employee Relations or Shared Services teams.
Deep expertise in Philippine labor law, employee relations, and labor relations practices.
Proven ability to design and manage tiered HR support or shared service models.
Strong leadership, coaching, and relationship-building skills.
Experience in BPO or mature HR shared services preferred.
Bachelor’s degree in HR, Psychology, Business, or related field required. Graduate degree and/or HR certifications a plus.
Exceptional communication in English; adept at stakeholder influence and case resolution.
Location & Schedule Flexibility
This is a Philippines-based leadership role. Candidates must have deep local labor law and labor relations expertise.
The role involves close collaboration with global HR and cross-border stakeholders. Some schedule flexibility may be required to coordinate across regions.
Your Future Starts Here. Are You Ready?
If you’re a senior HR leader with a passion for employee relations, labor compliance, and shared services excellence, this is your opportunity to shape the future of HR operations in a high-growth, global environment.
While we’d love to respond to every application, we’ll only be reaching out to shortlisted candidates. Thank you for your understanding and interest.
