CLIENT RELATIONSHIP MANAGER
Your Next Career Move:
This is more than a client management role - it’s a chance to pioneer a new era of employee wellness across emerging markets, directly impacting the financial stability and well-being of countless individuals.
We’ve been exclusively retained to build the client services team for a rapidly growing fintech company at the forefront of revolutionizing employee wellness. With a cutting-edge platform offering 360° salary-linked wellness services, the company is empowering organizations across emerging markets to transform their financial wellness offerings.
As a Client Relationship Manager, you will be pivotal in ensuring that clients are not only satisfied but are fully equipped to leverage the company’s products and services. This role is critical in managing relationships, driving business success, and identifying opportunities for continued partnership and expansion.
If you are a driven professional with a passion for customer service, exceptional communication skills, and a knack for building strong, lasting relationships, this is your opportunity to make a significant impact.mation.
What You’ll Own:
Client Relationship & Growth Strategy – Act as the primary point of contact for key clients, nurturing long-term relationships and identifying opportunities to expand services within existing accounts.
Customer Satisfaction & Issue Resolution – Continuously assess client satisfaction, proactively address concerns, and ensure seamless service delivery to maintain client loyalty.
Sales & Business Development – Collaborate with the sales team to identify upsell opportunities and contribute to the expansion of services, supporting overall business growth.
Performance Monitoring & KPI Achievement – Regularly track and report performance against service level agreements (SLAs) and ensure client relationship KPIs are consistently met.
Internal Collaboration & Process Improvement – Work closely with internal teams to meet client needs efficiently and help improve internal processes for better service delivery.
What You Bring To The Table:
Proven Experience in Client-Facing Roles – At least 1 year of experience in roles such as account management, project management, operations, or product management with direct client interaction.
Client Relationship Expertise – A strong track record of building and maintaining client relationships, ensuring satisfaction, and identifying new opportunities for growth.
Exceptional Communication & Interpersonal Skills – Excellent written and verbal communication skills, with the ability to influence clients and collaborate effectively with internal teams.
Problem-Solving & Analytical Thinking – Ability to quickly assess challenges, uncover root causes, and implement effective solutions to enhance client satisfaction and business outcomes.
Organized, Results-Driven & Self-Motivated – Strong organizational skills and a high-energy approach to managing multiple priorities, while working autonomously and delivering results.
Adaptability & Team Collaboration – Thrives in a fast-paced environment, with the ability to collaborate across teams and adapt to evolving client needs.
Grit is your Core Strength - Possesses unwavering determination to progress long-term client journeys, consistently driving value and fostering partnerships amidst persistent challenges.
Location & Schedule Flexibility
This is a hybrid role prioritizing onsite presence at client offices and industry events. We encourage applicants who are comfortable with frequent travels and are adaptable to varying work schedules. You may enjoy the flexibility of remote work outside these commitments.
Your Future Starts Here. Are You Ready?
This is an exciting opportunity for a professional with the drive, skills, and passion to make a difference in a rapidly growing company poised for the future.
While we’d love to respond to every application, we’ll only be reaching out to shortlisted candidates. Thank you for your understanding and interest.
